SunLink Corporation Privacy Statement
This policy statement is effective as of 5/15/2018
Overview of our services
SunLink Corporation is a supplier of solar photovoltaic mounting systems, trackers, services and tracker performance monitoring software. Our products and technology are used to construct and operate utility-scale solar installations and to connect these installations to the Internet so that you and your customers can monitor and control these installations remotely, either directly through mobile or web based apps or in sync with other connected installations from other connected installation suppliers. We provide the communications technology that is embedded and on site at each installation and we also run the cloud based services that collect, hold and manage data from the connected installations and communicate between the connected installation and the customer.
The information we receive
In order to provide our services, we may receive data about users from different sources. From the user-based app or web interface, we may receive registration data such as your name, email address, IP address and physical address. Usage of the mobile app and web interface may provide data about your usage patterns regarding the connected installation. Data from the connected installation may include its service history, usage patterns and current state of operation, i.e. tilt angle, on or off, etc.
SunLink Corporation collects this information under the direction of our customers, and we have no direct relationship with the individuals whose personal data we process. If you are a user at one of our customers’ sites and you would like to change your personal data or how we contact you, please contact that customer directly.
From our website (www.sunlink.com), we may ask you to provide additional information that helps us enhance your site visit, assist you with technical support issues, or permit post-visit follow-up. For example, if you send us a support request e-mail or submit an online form to request more information, we may collect basic information such as your name, email address, telephone number and a brief summary of your inquiry.
We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you such as IP address. This helps us to update, expand and analyze our records, identify new customers, and provide installations and services that may be of interest to you.
How the information is used
We use the information we receive through our services to provide connectivity, control and feedback to the connected installation, you and your end-customer. For example, we may provide user registration data to help you keep track of your users. We may also provide connected installation user information to you/your customer such as usage history, features used, maintenance status and remaining useful life information that you and/or your customer could use to monitor the connected installation and suggest maintenance or replacement. Finally, we may provide connected installation state information to you and/or your customer through their mobile or desktop application to allow them to control the connected installation remotely. If you and/or your customer elects to connect to their connected installation through a third party, we will also provide data to that third party.
- We may disclose the information we receive, either through our services or submitted to us via email;
- In certain situations, SunLink Corporation may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
- If we believe that we have a legal obligation to do so, such as to comply with a subpoena or similar legal process
- In situations where we believe it’s necessary to protect ourselves, our customers or users or to prevent or stop activity we may consider to be, or poses a risk of being illegal or legally actionable activity
- In connection with a corporate merger, acquisition, sale of assets, bankruptcy, or other change in corporate status. You will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to a third party with your prior consent.
What we don’t do with data
- We do not attempt to determine any additional personal information not provided directly to us.
- We do not sell your personal information to third parties.
- We do not provide your personal data to third parties who might create ads or advertising segments related to sensitive interests, such as, medical conditions, certain financial situations, sexual preferences and installations, and use of firearms, drugs or alcohol.
- We do not deliver ads.
- We do not intentionally collect data from children under 13 years of age. If we find that we have collected information from someone under 13 we will delete this information immediately.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
SunLink Corporation and our partners, and analytics providers use technologies such as cookies, beacons, tags, scripts or similar technologies, to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Social media widgets
Our website includes social media features, such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our website. These features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the company providing it.
Security of information
The security of information is important to us. Certain information provided to us (such as user’s password), is encrypted using generally accepted encryption methods. We follow generally accepted standards to protect the information we receive. However, no method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Sometimes we employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share your information with our Agents in order to make our services and site available to you. Unless we tell you differently, our Agents do not have any right to use your personally identifiable information or other information we share with them beyond what is necessary to assist us. SunLink Corporation may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients.
Opting out of the services on the website
If you’d like us to update, correct, delete, or deactivate any personally identifiable information that you have provided to us on our website, please send your request to us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Updating your information
SunLink Corporation has no direct relationship with the end users whose personal data it processes on your behalf. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct her query to the SunLink Corporation customer (the data controller) directly. We will respond within a reasonable timeframe if you request to remove any data.
We will retain personal data we process on your behalf for as long as needed to provide our services. SunLink Corporation will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links to other websites
Our website includes links to other sites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
We encourage you to review this policy periodically to stay informed about how we collect, use, and disclose data.
Our corporate website; our marketing practices
Our corporate website at www.sunlink.com is designed for our customers and their users. We do not collect personally identifiable information from you via our website unless you choose to provide it to us. Any information you submit to us will be used to send you the requested information or to respond to your questions or concerns. If you would like to discontinue receiving marketing emails, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at email@example.com.
California Residents: Your California Privacy Rights
Under California law, our users that are California residents may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. As detailed above, we do not share user’s personal information with unaffiliated third parties for direct marketing purposes without their approval.
If at any time you wish to opt out of having your personal information shared with third parties and/or receiving information from SunLink Corporation (via e-mail or postal mail) about new installations, services, or promotions, you can do so. You may contact us at SunLink Corporation, 2 Belvedere Place, Suite 210, Mill Valley, CA 94941. You can also contact us by e-mailing us at firstname.lastname@example.org. Please indicate what publications or services you no longer wish to receive so that we may better address your needs. Contact Us SunLink Corporation 2 Belvedere Place, Suite 210 Mill Valley, CA 94941 Tel. (415)925-9650